Frequently Asked Questions

Q. What does condition M etc signify
A. A full run-down of our grading system can be found here

Q. How long does it take for you to send me my title once I've ordered it?
A. We normally ship titles the next working day, if there are any delays then we will let you know ASAP.

Q. Is PayPal the only way to place my order
A. Currently PayPal is the only online method, if you wish to pay by cheque or postal order then please contact us before placing your order and we will provide you with details of how to do this.

Q. I have added an item to my basket, but it does not appear when I view my basket
A. This is most likely an indication that you have got cookies disabled, or the privacy settings on your computer set too high, if you enable session cookies (normally a setting under tools/options/privacy).

Q. What is your policy on returns
A. We want you to be happy every time you shop with us. As such we will be happy to refund the cost price of an item if the return results either from an error made by us or from a defective item. To make a return, please give the reason for the return and wrap the package securely.

Please note that we cannot be held responsible for items becoming damaged or lost in transit. Therefore, we would highly recommend taking out the insurance option that we offer at check out.

If you have a question which is not covered above then please contact us.